Official IH COVID-19 Updates


From the Issaquah Highlands Community Association (IHCA)

Updated April 6, 2021

The IHCA will increase staff presence in the office as vaccinations are received. We remain open daily Monday-Friday, 8 a.m. – 5 p.m. however, we ask residents to adhere to safety protocols such as face masks and social distancing until we can all safely interact. While in the community and in common areas, please practice CDC recommendations on face coverings and social distancing. Thank you for doing your part. We look forward to getting back to the “new normal.” Happy Spring!

Past IHCA Updates

Updated November 18, 2020

IHCA Office Closes to the Public

Due to the recent COVID-19 protocol changes, and for the safety of our staff, the following changes have been made to the IHCA office operations until further notice. The IHCA office will be closed to the public starting today, November 18. In-office staffing will be on limited schedules; however, we will continue to be available remotely via email and phone until further notice during normal office hours, Monday-Friday, 9-5p.m. The landscaping and maintenance departments will continue to operate their normal Monday-Friday schedules, as well as all sub-contracted vendors.

We wish you all a happy Thanksgiving holiday. Please be safe, and look for our Santa Cruise dates and times on the Holidays in the Highlands web page and the web calendar.

Sarah Hoey, IHCA Executive Director

Updated August 24, 2020

IHCA Office Reopens to Community

As many of you know, the IHCA was affected by COVID-19 last month. I am now happy to report that the IHCA team members that were affected are fine. As of early August, the IHCA landscaping and maintenance team members were back to their regular schedules.

Effective immediately, the IHCA office staff will split their time between the office and working remotely. The office, located at 2520 NE Park Drive, Suite B, is now open from 9 a.m. to 5 p.m., Monday through Friday, and staff will be available to the community with proper PPE and social distancing requirements.

Please note: Staff schedules will be staggered; if you wish to talk with a specific team member, we ask you to please schedule an appointment to ensure they are available for you.

Thank you for all the well wishes for the IHCA team members affected by this illness. We appreciate your patience as we worked through the quarantine period and are now working to get caught up this season.

Sarah Hoey, IHCA Executive Director

Updated July 20, 2020

IHCA Staff Reductions Due to COVID-19

Dear Issaquah Highlands Community:

During this pandemic, the IHCA has adhered to the required PPE and social distancing protocols. Unfortunately, this morning I was made aware that an IHCA team member has tested positive for COVID-19 and is presenting with mild symptoms. This employee has had no direct contact with the public.

In accordance with CDC regulations, and for the health and safety of our employees and this community, all IHCA employees have been instructed to self-isolate for 14 days and be tested.

I am making the decision to close the IHCA shop and office operations during this time. Office personnel will continue to work remotely during normal business hours. Any IHCA landscaping and maintenance services provided by our in-house team will be limited to emergency services only for the next 14 days or until further notice. All third party landscaping services and general contractor services will continue unless you are otherwise notified. Work orders for maintenance and landscaping will be delayed and prioritized when we resume operations.

I thank you in advance and ask for your patience as we work though this together. The health and safety of the IHCA team and this community come first. Our team is available through phone and email and, as always, via Ask the IHCA online.

Be well.

Sarah Hoey, IHCA Executive Director

Updated June 20, 2020

Issaquah Highlands Parks Reopening on Monday, June 22

Finally  a bit of good news: King County has moved to Phase 2. The IHCA and the city of Issaquah will reopen playgrounds in Issaquah Highlands on Monday, June 22. The basketball and sport courts opened last week. Safety signage will remain in place. Please obey social distancing and PPE requirements and, as always, please stay safe.

For any IHCA-maintained parks questions or concerns, please contact the IHCA office directly at 425-427-9257.

Thank you for your patience during these unusual times and enjoy the summer!

— Sarah Hoey, IHCA Executive Director

Updated June 8, 2020

IHCA Office Reopening on Modified Schedules
Over the last few months, the IHCA administrative team worked remotely to serve the needs of the community. Per the governor’s recent COVID–19 orders to move to a modified Phase 1, staff will return to the office on modified/staggered schedules starting Monday, June 15. The office will be staffed Monday through Friday, 9 a.m. – 5 p.m. The office may be closed for short periods during lunch hours, as staffing allows.

No meetings will be held in the office until further notice. Board and committee meetings will continue to be held via Zoom until further notice. Look for Zoom meeting links at

Stopping by for a visit? Our “new normal” requires you, for your safety and ours, to please wear a mask and adhere to social distancing requirements. We are happy to talk to you on the benches outside the office. Please consider calling ahead or email to ensure the staff member is on site.

Landscaping and Maintenance departments are now on regular schedules and the entire IHCA team is working feverishly to get back on track for all aspects of summer schedule projects.

Reopening of Park Amenities
The city of Issaquah Parks and Recreation Department director, Jeff Watling, and I are in communication to ensure an alignment with city and IHCA parks reopening per state orders. As of today, the sport court and basketball court off NE Park Drive will reopen to the public. The play structures have not been cleared for reopening at this time. The IHCA will work swiftly to reopen these structures as soon as clearance is received. Please obey social distancing rules, signage, and state mandates.

— Sarah Hoey, IHCA Executive Director

Updated May 1, 2020

Dear Community Members:

The Governor announced today that the stay-at-home order has been extended until May 31. The IHCA team will continue to be on modified work schedules and the office staff will continue to serve the community remotely. I am in the process of drafting a reopening phasing plan as well, which will limit onsite office staffing, meetings, and visitor protocol through the summer.

As many of you know the Governor is now allowing some work to continue for existing construction projects, such as the new Westridge neighborhood, Alexan Apartments, and other third party vendor work.

The Landscaping and Maintenance departments will continue to work their current schedules and the third party landscape contractors are doing weekly site visits at this point unless otherwise directed by myself.

All vendors and IHCA staff are adhering to the PPE and social distancing orders until further notice. Hang in there everyone! We appreciate your patience and we are here if you need us.

Stronger Together 😊

Be well.

Sarah Hoey, IHCA Executive Director

Updated April 1, 2020

Update from the IHCA: COVID-19-Related Updates to Operations and Community Rules from Executive Director, Sarah Hoey

Topics include: Landscaping and maintenance, parks, and booster club signage.
Read the full update here >>

Updated March 24, 2020

Effective immediately the IHCA is making further changes to the community’s operations based on the Governor’s recent decision to issue the “stay at home” order. General landscaping and maintenance are considered non-essential services according to this new order. The safety of our community and our team is the #1 priority. The IHCA landscaping and maintenance services will be suspended until further notice. I have negotiated to have Pooper Trooper services continue to empty the community dog waste receptacles/trash and other essential vendors are on call for emergencies as needed.

The IHCA team is still available remotely during normal business hours and the 24 hour emergency phone line (425-223-8887).

These decisions do not come lightly and we will do everything in our power to return to normal services as soon as possible. We thank you for your continued patience during this time.

Be well,

Sarah Hoey, IHCA Executive Director

Updated March 23, 2020

NOTICE: All IHCA Parks are Closed

The IHCA is coordinating efforts with the City of Issaquah – Government to further enforce the social distancing rule and hopefully lessen the spread of the COVID-19 virus. We feel that the appropriate thing to do is to be consistent with the actions that the City is currently implementing.

EFFECTIVE IMMEDIATELY (signs will be posted) the IHCA parks will be closed to all residents of the Issaquah Highlands as well as the public. Please note that the trails throughout the community will remain open at this time. We ask your help as community members to do your part in preventing the spread of this deadly virus.

Please go to website for additional COVID-19 updates and actions taken by the Mayor.

Be safe and well, IHCA Board of Directors President, Jim Young and Sarah Hoey, Executive Director

Updated March 12, 2020

In light of the governor’s recent announcements and for the safety of our staff, the IHCA office at 2520 Park Drive, Suite B, will be closed to the public effective Monday, March 16, 2020 for six weeks.

IHCA employees will be available during normal business hours via email and phone. In-office work will be limited to administration tasks which cannot be handled remotely. The landscaping and maintenance departments will continue to work on the community grounds however, I am restricting public access or tasks which may increase exposure to the crews and changes to service may become necessary.

IHCA meetings will be held remotely for the next six weeks. Additional information about remote meetings will be forthcoming for committee and board members.

We will require that all architectural modification requests be submitted electronically for processing until further notice. Please email us directly to request a work order or with any other questions you may have and we will assist you promptly.

I will continually prioritize the communities needs and the staffs safety as we move forward. We wish you all good health as we move through these difficult times.


Sarah Hoey, IHCA Executive Director

Highlands Council

From Highlands Council

Updated April 6, 2021

Blakely Hall rentals will resume in accordance with Gov. Jay Inslee’s “Roadmap to Recovery” Phase 3 guidelines. To prepare for reopening, Highlands Council upgraded the scope of daily professional cleaning services at Blakely Hall and installed MERV air filters to improve ventilation. We welcome reservations for private rentals that comply with the current Phase 3 guidelines. Please visit or contact for more information.

Summer camps are coming back to Blakely Hall, too! Visit our “Kids Programs” web page for more information.

Blakely Hall remains closed to the general public for walk-ins as Highlands Council staff continue to work from home. Staff is available by phone or email and on-site by appointment.

The community calendar is still filled with virtual social opportunities for all ages and interests. Check out the Adventure Labs Scavenger Hunt and the Issaquah Highlands Photography Contest for some outdoor, socially distanced activity.

Follow official social media and the weekly e-news for updates as they become available.

Past Highlands Council Updates

Updated March 12, 2020

Following the City of Issaquah’s emergency measures to close public buildings, Blakely Hall will be closed to the public until further notice effective Friday, March 13, 2020. If you need assistance or have questions about programming or special events at Blakely Hall, contact Community Program Manager, Lindsey Pinkston at 425-507-1109 or

Highlands Council staff are available via phone or email. We will also post updates on Facebook as they become available.

Highlands Fiber Network (HFN)

From Highlands Fiber Network (HFN)

Updated March 17, 2020

HFN and their partners continue to take precautions to ensure the safety of our workers as well as our community members.  We continue to ask that anyone with any in-home HFN appointments please reschedule if they or anyone in their home has been exposed to COVID-19 or is exhibiting any cold or flu-like symptoms.

HFN and its partners are working to ensure the best possible user experience for everyone, especially in these times with the changing scope of our home lives.

As part of our commitment to providing the highest quality service we’ve been proactively upgrading parts of the network in recent months. The last of this recent upgrade work will take place during the maintenance window Wednesday night, and will double the capacity of the network connectivity in and out of the community. Usage rates continue to remain well within the design limits of our network even with recent increased utilization. These network upgrades ensure we can continue to provide the fast and reliable service to our community, today and into the future.

Government COVID-19 Updates Resources

City of Issaquah COVID-19 Resources
City of Issaquah Vaccine Resources
King County
State of Washington
Centers for Disease Control and Prevention
Report a Safe Start Violation: Use this state of Washington web page to report businesses or event-style gatherings that are outside the current phase guidelines.
WA Notify: Washington Exposure Notifications

Issaquah Police Department Non-Emergency Line: 425-837-3200

  • Citizens should use this number to report any gatherings that are outside COVID-19 safe social distancing guidelines (you will remain anonymous). IPD will send an officer to investigate and kindly discourage the behavior (though they cannot fine and are not patrolling for unacceptable gatherings specifically).
  • Citizens should use this number to report other non-COVID-19, non-emergency issues, but you will have to provide your contact information.

Resources to Help Your Community

Neighbor to Neighbor Directory
Sign up to help neighbors in need or find neighbors who can help

Support Local Nonprofits
Donate or volunteer to help with urgent needs in our community

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