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2021 IHCA Annual Report: Community Management Report

A Busy Year Maintaining and Improving Community Assets

2020-2021 Special Projects

  • Painted exteriors of zHome, High Street Townhomes, Crofton Springs rowhouses, Concord Commons Buildings 1, 2, and 8, and West Highlands Park-Attached 1.
  • Replaced Grand Ridge Drive split rail fence and managed annual street sweeping.
  • Conducted building envelope inspections for High Street Townhomes, Concord Commons, and Villaggio neighborhoods to ensure building integrity.
  • Managed building façade projects including dry rot repairs, siding replacement, and caulking at Concord Commons, Crofton Springs, Crofton at Village Green, Sunset Walk, View Ridge, and Villaggio neighborhoods.
  • Managed common area improvements at zHome interior courtyard, including pathway lighting and hazardous tree removal.
  • Replaced zHome geothermal loop pump #2, including new installation of switches to avoid disruption to service.
  • Upgraded to LED lighting in Sunset Walk, Concord Commons, West Highlands Park, and Crofton at Village Green neighborhoods.
  • Repaired emergency storm line repairs, installed and painted map enclosure, and refinished and replaced handrail at Crofton Springs.
  • Conducted evening site walks to locate areas where additional lighting would be beneficial in the zHome, Crofton Springs, Crofton at Village Green, Valais Hudson, The Terraces, and Division 4 (by Huckleberry Circle) neighborhoods.
  • Managed major landscape enhancements in the Dahlia Park neighborhood, including large tree removal and stump grinding; clearing over-crowded, unhealthy, and hazardous vegetation; bark installation; and new plant installations.
  • Launched the Issaquah Highlands Community Association (IHCA) mobile app.

Annual Tasks

  • Performed project management for three neighborhoods and 11 supplemental communities, including general building and property maintenance such as roof and gutter cleaning, dryer vent cleaning, power washing, and management of third-party landscape vendors.
  • Conducted annual capital reserve study updates for 11 supplemental communities.
  • Completed monthly management reports, and distributed/posted them to the Issaquah Highlands website and IHCA mobile app for 12 supplemental communities.
  • Ratified annual budgets for three neighborhoods and 12 supplemental communities within the master budget.
  • Coordinated another successful IHCA Board of Directors election with 1,377 homeowners participating — a record number of votes.
  • Managed monthly Architectural Review Committee (ARC) meetings and homeowner applications.
  • Managed Covenant Committee meetings and homeowner appeal process.
  • Emailed welcome packets to 268 homeowners on behalf of the IHCA, Highlands Fiber Network, and Highlands Council.
  • Performed weekly compliance site visits and processing.
  • Coordinated and attended neighborhood and supplemental committee meetings for zHome, Crofton Springs, Dahlia Park, and Grand Ridge Drive neighborhoods.
  • Encouraged homeowner education by responding to “Ask the IHCA” contact form and email address submissions, community emails, and Connections and IssaquahHighlands.com articles.
  • Continued education by regularly attending a Community Association Institute (CAI) certification course. Both community managers are CAI-certified.

IHCA 2021 Compliance ReportDebbie Orosco and Blair Krieg are IHCA community managers. Infographic by Katie Cannon.

As published in Summer 2021 Connections >>